How to Make the Most Out of Call Forwarding (Part II)
Here are some other common types of Call Forwarding: Call Forwarding When Busy This feature allows for your incoming calls to be automatically forwarded to another telephone number whenever your line...
View ArticleHow to Make the Most Out of Call Forwarding (Part III)
Here is one more common type of Call Forwarding: Virtual Call Forwarding (Different carriers have different names for this.) This feature allows you to forward your office number to another number even...
View ArticleThe Power of the Person
At its core, personal service is all about the person. The age of emails and text messages has caused many of today’s businesses to become nameless and faceless entities, emotionally detached from...
View Article9 Things to Consider when Choosing a Telephone Answering Service
Service From A Top Notch US Based Answering Service Company Are customer service representatives available 24/7, including holidays? Does the company offer both live operator and automated response...
View ArticleHow Will I Be Billed By My Answering Service?
When evaluating Answering Services, it is important that you understand exactly how you will be billed for their services. In particular, be aware that, when it comes to pricing, you may be comparing...
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Answering Service First Impressions In Syracuse, NY
Making An Impact By: Brie (3+ years of answering service experience) First impressions can be tricky, nerve-wracking experiences – I know a lot of people who rely heavily on first impressions to give...
View ArticleFinger Lakes Business Services, Inc./AnswerUSA Welcomes Answer Watertown
Finger Lakes Business Services, Inc. (FLBS) has completed the purchase of the Telephone Answering Service operations of S.T.A.T. Communications, Inc. (STAT). (STAT has been in business serving the...
View ArticleAnswerUSA Group Honored with Multiple Association of TeleServices...
Finger Lakes Answering Service (Auburn, NY) has been honored with the exclusive Diamond Plus Award of Excellence, marking its 11th consecutive year of recognition. This year’s achievement of finishing...
View ArticleA Career Operator
By: Dee (15+ years of answering service experience) I remember my first day at Answer Bay Area. I had no idea what an answering service did, with the exception of answering the telephone on behalf...
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Finger Lakes Business Services Expands HQ
Click to learn more about our headquarter expansion and Watertown acquisition. CNYBJ Article - Finger Lakes Business Services Expands HQ
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We Have Moved into Our New Office
Answer Watertown staff Our Watertown office has relocated to its new site at 522-A Bradley Street, Watertown, NY. The move took place in February and was necessary to provide additional office space...
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2016 ATSI Award of Excellence
Our Outstanding Service Earns Award of Excellence ~ Each of our offices have been honored with the exclusive 2016 ATSI Award of Excellence for Outstanding Customer Service. Answer Finger Lakes and...
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AnswerUSA Group Welcomes Answer Binghamton
Answer USA Group welcomes our newest location in Binghamton, NY. Answer USA Group is a division of Finger Lakes Business Services, Inc. (FLBS), which recently purchased the answering service business...
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Our Definition of a Snow Day – 16,470 Calls
A snow day means different things to different people. For kids, it means, NO SCHOOL! For those of us that head to work, it means cleaning off the car and navigating treacherous roads, snow plows...
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Answer USA Achieves Top Score and Multiple Top 10 Awards
Gard McLean – AnswerUSA President accepting 2 of the 4 awards received at the ATSI National Conference. AnswerUSA Group earned the distinction of 4 Awards of Excellence for Outstanding Service at the...
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Hurricane Irma
We were tracking Hurricane Irma for the week leading up to its landfall. As weather models narrowed down her path, it became apparent our Tampa office was in for a big hit. An answering service has...
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